Integritetspolicy

This privacy policy applies to customers and is a document of consent. The privacy policy regulates how data is processed and for what purpose. Please read the privacy policy before sharing personal information with us. Existing customers are asked to contact us for any revocation of consent, correction or deletion of personal data.

1. Personal Data Controller

Monteriva Kaffe Sverige AB is responsible for personal data in contractual relationships when purchasing goods and services on this website and in the physical store as well as in other communications. The privacy information below applies to the processing of personal data carried out by Monteriva Kaffe Sverige AB

2. Data

In services we provide and in other communications, we may collect information in the following categories:

A: Contact information – name, address, social security number, phone number and email address.
B: Transactional data – payments, contact information, invoice and purchase history.
C: Digital communication – email, comments and ratings from customer surveys and on social media.
D: Digital data – IP addresses, web browser data, traffic data, information on what newsletters and customer surveys are opened, what platform is used and what links are opened in digital mailings.
E: Picture and video recording – pictures and camera surveillance.

3. Data collection

Personal data in categories A, C and D is provided by the customer in connection with the purchase of goods and services, visits to the website, registration as a customer, customer surveys and other communication. Data in category B can be collected in connection with purchases, repayment and claims management. Data in categories A, B and C can also be collected from Gastrea AB. Data in category E is collected from pictures and camera surveillance on the premises.

4. Use of personal data

Personal data is processed for the following purposes:

Purchases and visits to the website

Data in categories A, B, C and D can be processed when purchasing goods and services on the website as well as booking of courses for the purpose of completing the purchase and/or booking. Completion of a purchase may involve data in category A being used for a credit check. Collection of data in category A is processed to create a customer profile and conclude agreements. Data in categories A, B and C are processed with the customer's consent through the contractual relationship or communication on the initiative of the customer. Purchases can be denied for security reasons if the customer does not provide all information in category A. Information in category D is collected to improve the user experience and for optimization of the website. See further information in the privacy and cookie policy.

Purchase in and visits to a physical store

Data in categories A, B, C, D and E can be processed at a visit, purchase of products or services as well as booking courses booking of courses and trainings that take place on the premises. Completion of a purchase may mean that data in category A is used for a credit check. Data in categories A, B, C and D is collected with the purpose of complete the purchase and/or booking. Collection of data in category A is processed to create a customer profile and conclude agreements. Data in categories A, B and C are processed with the customer's consent through the contractual relationship or communication on the initiative of the customer. Purchases can be denied for security reasons if the customer does not provide all information in category A. Data in category E is collected through camera surveillance for crime prevention purposes and to safeguard security. The video recording can be used for revealing and investigative purposes in the event of a crime. Image and video recordings can be shared with third parties if there is a legal basis for it.

Digital communication

Data in categories A, C and D can be processed in connection with digital communication, distribution of information and newsletters, customer surveys, reporting to and from distribution of newsletters and customer surveys, and in processing responses from customer surveys. Data in categories A, B and C can be processed in emails. Email management includes receiving, sending, forwarding, sorting, storing and deleting emails. Personal data in e-mail is processed for the purpose of fulfilling the contractual relationship when purchasing, answering invoice questions and handling receipts and payments, support matters, returns and complaints as well as other customer service-related matters. The purpose of information letters is to provide existing customers with relevant information. The purpose of newsletters is to inform existing customers about news and current promotions. Customer surveys are conducted monthly for quality purposes for products and services provided. Participants in customer surveys are anonymous and are selected through a random selection based on active customers during the previous month. Anonymized data from customer surveys can be used to generate statistics and analyses about the customer experience and services provided. It is possible at any time to refrain from receiving newsletters and participate in customer surveys by unsubscribing in any way. When unsubscribing from newsletters and/or customer surveys, the information is no longer used for the purpose. Information letters based on legal requirements are sent to all affected customers.

Courses and training 

Data in categories A, B and C can be processed in connection with courses and training in our premises and elsewhere. The information is processed to fulfill the contractual relationship in the implementation of purchase or booking, administration of course participants and dissemination of information about time and place and when issuing diplomas after completing the course. Data in category E can be processed in connection with courses and training on our premises. Image and video recording can also be used for informational and marketing purposes about courses on the website. The use of digital material on course participants for informational and marketing purposes only takes place with the consent of the course participants. Video surveillance is used for crime prevention purposes and to protect security. Video surveillance can also be used for investigative purposes in the event of a crime. Image and video recordings can be shared with third parties if there is a legal basis.

Third party

Information is not shared with third parties for sales or marketing purposes. Data in categories A, B and C can be shared with Gastrea AB in a shared database and is only processed on the customer's initiative when purchasing or other communication. The contractual relationship between Monteriva Kaffe Sverige AB and Gastrea AB is regulated by a personal data assistant agreement.

5. Storage of personal data

Data is stored only as long as necessary to fulfill the purpose of the handling of the data. Information in categories A and B that is provided in connection with purchases is stored for up to ten years, but for a minimum of seven years in accordance with current accounting rules. Information in category A that is processed for marketing purposes is stored until the customer unsubscribes from mailings. Information in category C regarding e-mail is received and sorted in different security-protected inboxes depending on the subject. Only affected staff have access to the various inboxes. The retention period of e-mails is governed by the case, however, e-mails are stored for a maximum of nine months with the exception of contractual and accounting-related conversations as well as complaint cases that can be saved for up to three years to enable handling of complaints and claims. Data in category C regarding comments and reviews on social media is stored for as long as the material is available or until the comment or review is deleted by the creator. Other data in categories C and D have an unlimited storage period for follow-up purposes. Data in category E is stored indefinitely depending on the purpose.

6. Register Extract

It is possible at any time to contact us and request access to your personal data. This includes correction and deletion of the personal data we process. Some of the data may need to be stored despite requests for thinning in order to fulfill the contractual relationship and comply with the legislation. To request information about your personal data, a signed request must be sent to us in writing. Register extracts can be requested free of charge once per calendar year, after which debiting can take place.

7. Swedish Authority for Privacy Protection

In the event of a disagreement about the processing or storage of personal data, a report of a personal data incident can be submitted to the Swedish Authority of Privacy Protection.

8. Changes to the privacy policy

Monteriva Kaffe Sverige AB reserves the right to update the privacy policy if necessary. If deemed necessary, customers will be notified of the changes. Any changes will not take effect until they have been published on the website.

9. Contact information

Monteriva Kaffe Sverige AB
Alsnögatan 9
116 41 Stockholm
Sweden

Phone: 08-658 60 00
Email: espresso@monteriva.se